FAQ's
Materials
We work with the highest quality fibers sourced from farms that practice responsible methods, supporting local communities.
Our mohair is certified by the RMS (The Responsible Mohair Standard), ensuring ethical farming practices, animal welfare, and land sustainability.
Product care
- Wash less, can be hand washed in tepid water.
- Dry flat.
- Do not dry clean, bleach or insolate.
- Do not tumble dry.
Key Care Tips
- Avoid Overwashing | The less you wash mohair, the better it will retain its softness and durability. Overwashing can weaken the fibers and alter the garment’s texture.
- Spot Cleaning | If there is a stain, gently clean the affected area by hand using lukewarm water and a mild detergent. Be careful not to rub or stretch the fibers, as this could damage them.
- Airing Out | To refresh your garment, allow it to air out naturally. Hang or lay it flat in a shaded, ventilated space. Avoid exposing it to strong sunlight or moisture, as these can cause fading or shrinking.
- Storage | Store mohair garments folded in a cool, dry place. If storing for an extended period, use a breathable garment bag to protect it from dust and moths.
Sizing
We strive to offer three sizes since our products are wide and comfortable. If you can’t find your size, please write to us and we will try to accommodate your request. The price may vary depending on the specific request.
You can find detailed information on sizes and measurements for each item in the dropdown menu of each product or in Sizes page of our website.
Shipping & Delivery
Shipping courier
We work with Correos, a trusted courier company, for all our worldwide shipments. Shipping costs are approximate and may vary based on the volume of the package and the shipping destination.
For shipments over 300 €, standard shipments to Europe will be free of charge and for the rest of the world, shipping rates they will have a reduced cost.
Final shipping charges will be displayed during the checkout process.
Shipping Times
Our products are handcrafted and made to order. The delivery time can vary between 2 and 4 weeks. Please note that the estimated shipping times provided are approximate. While we strive to
process and ship all orders as quickly as possible, delivery times may vary depending on factors such as destination, local customs procedures, and courier availability.
We appreciate your patience in receiving it, and we promise it will be worth the wait.
Sales & Return Policy
Since each item is made specially for you, all sales are final and cannot be returned or exchanged. Please do not hesitate to contact us if you need more information.
Issues
In case you receive a defective, damaged, or wrong product, please do not hesitate to contact us immediately so that we can assess the situation and find a solution promptly.
Contact
If you have any doubts at all, feel free to drop us a line! We'd be happy to help with any questions you may have.